Privacy Policy

1. Important Information

This privacy policy aims to give you information on how Dubai Luxury Chocolates collects and processes your personal data through your use of this website, including any data you may provide when you purchase a product, sign up for our newsletter, or take part in a promotion.

It is important that you read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data - includes first name, last name, username or similar identifier
• Contact Data - includes billing address, delivery address, email address, and telephone numbers
• Financial Data - includes payment card details
• Transaction Data - includes details about payments to and from you and other details of products you have purchased from us
• Technical Data - includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
• Profile Data - includes your purchases or orders made by you, your preferences, feedback, and survey responses
• Usage Data - includes information about how you use our website and products
• Marketing and Communications Data - includes your preferences in receiving marketing from us and our third parties and your communication preferences

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation

We use your data to process and deliver your order, manage payments, collect and recover money owed to us, send you information about products and services, and manage our relationship with you.

4. Cookies

We use cookies to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• The right to access your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to request transfer of your personal data
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us.