Terms & Conditions

1. Introduction

Welcome to Dubai Luxury Chocolates. These terms and conditions govern your use of our website and the purchase of products from our online store. By accessing our website and placing an order, you agree to be bound by these terms and conditions.

2. Definitions

In these terms and conditions, "we", "us", and "our" refer to Dubai Luxury Chocolates, and "you" and "your" refer to you, the customer.

3. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order without giving reason. When you place an order, you will receive an order confirmation email. This does not mean that your order has been accepted.

Payment must be made in full at the time of ordering. We accept payment by credit card, debit card, and other payment methods as indicated on our website. All prices are in USD unless otherwise stated and include all applicable taxes.

4. Delivery

We will make every effort to deliver your order within the estimated timeframes. However, delays may occur due to unforeseen circumstances. We are not responsible for delays outside our control.

Delivery charges will be as stated on the website at the time of your order. International deliveries may be subject to import duties and taxes, which are your responsibility.

5. Product Information

While we make every effort to display the colors of our products accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products.

All products are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.

6. Returns and Refunds

Due to the perishable nature of our products, we do not accept returns unless the items arrive damaged or defective. If you receive a damaged product, please contact us within 24 hours of delivery with photographs of the damaged items.

Refunds will be issued to the original payment method used for the purchase.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Dubai Luxury Chocolates and is protected by copyright and other intellectual property laws.

8. Limitation of Liability

Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.